Frequently Asked Questions
Are your ambient products peanut nut-free?
Peanut: Although Dr. Oetker Canada Ltd has a nut free facility; we are unable to make an official nut free claim as we cannot guarantee no cross-contamination with ingredients manufactured at other manufacturing plants. The information herein is based on current formulations and to the best of our knowledge, is accurate.
Do you have a program in place to control allergens in your ambient products?
We have a program in place to prevent cross-contamination in our production facility. However, Dr. Oetker Canada Ltd. will not accept any liability for the information contained herein as relates to any individual(s) dietary requirements. Dr. Oetker Canada Ltd. will not guarantee no cross-contamination as products containing the listed allergens (Egg, dairy, gluten, soy, sulphite) are processed in the facility. It is recommended that where concern exists regarding food allergens that the consumer contact Dr. Oetker Canada Ltd. for current information.
Why is there liquid between the meringue topping and the pie filling of my Lemon Meringue Pie?
If you experience a meringue that slides off the filling or a soggy pie crust, you have experienced “weeping”. This is when the meringue begins to give up its water, hence the term “weeping”. It is a natural process that does not happen every time, however, it is unavoidable. The pie is still edible if “weeping” occurs.
Can I add lemon juice to my Shirriff Lemon Pie Filling for more tartness?
It is not recommended that you add lemon juice to the Shirriff Lemon Pie Filling as it is an acidic agent and causes the starch to thin, resulting in a thinner consistency pie filling
Is the prepared and refrigerated finished Dr. Oetker mousse firm enough to stand on its own as a cake filling?
Mousse will hold its own shape once it has been refrigerated. Using whipping cream instead of milk will produce a sturdier, longer lasting Mousse.
Can the Shirriff Pudding and Pie Mixes be made with Lactose Free milk?
Yes, they can be prepared with 2% Lactose Free milk.
What are the small brown, black or yellow specs in my pudding mix?
Each variety of Shirriff Pudding and Pie Filling Mix has what are called color non pareils. These small pellets are what produce the color in each mix. Yellow color non pareils are found in the Vanilla and Banana Cooked Pudding and Pie Filling Mixes as well as the Lemon Pie Filling and Dessert Mix. Brown color non pareils are found in the Butterscotch and Chocolate Cooked Pudding and Pie Filling Mixes.
What are your sustainable activities?
We are certified against ISO 14001:2005 (international environmental standard), continuously improvement is our objective, we are reducing permanently the impact on the environment by saving e.g. water, natural gas, electricity or packaging material and controlling and reducing emissions. Annual Management reviews verify those numbers. We have an Environmental Policy in place, which all employees agreed to follow by signing our commitment.
Is the packaging material made from recycled materials and can I recycle it?
Box (e.g. cake boxes, Shirriff products): Boxes and corrugated materials contain recycled materials up to 100% with up to 90% post- consumer fiber. The products have been produced in a chlorine-free process and are recyclable and compostable. Dr, Oetker also prefers supplier who work together with paper mills which have achieved the Forest Stewardship Council Chain of Custody Certification (FSC).
What is Dr. Oetker Canada’s commitment to the environment?
Dr. Oetker Canada is committed to the core principle of protecting our environment in everything we do. Environmental awareness and responsibility are part of our commitment to quality. All our new innovations are thoroughly researched, tested and evaluated to assess their environmental impact.